Store Policies

I When will I receive my order? 

*For orders placed with standard shipping, please allow 3 to 7 business days for your package to arrive. Note that orders may takeup to 3 business days to process before shipping.

Why is my order on hold? 

*You may be contacted via email for verification as all orders are subject to review. Taja Renee Collections is not responsible for reviews. In turn Shopify payment processor may flag an order if it finds a potential issue. The sooner you get back to us, the sooner we can ship out your products.

What do I do if I receive an order with broken or missing products?

*Please submit your findings via our contact page.

How can I update my order? 

*Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.

 

How can I cancel my order? 
*Please note once an order is placed, we are unable to cancel or make any order modifications.